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Systems Thinking Training Course

Title Systems Thinking
Duration 0.5 day
Description Defining, managing and improving any organisation as a system. This course is about systems, not IT systems, but the way that organisations should be viewed as inter-related, inter-dependent and inter-connected systems.

This course is aimed at managers and leaders who need to understand the system that they are controlling. The ideal class size is 5-15 people.


Understand systems and the perils of fragmentation

Recognise sub-optimisation

Identify the end to end customer journey


Recognise the elements that make up a system

Understand how to avoid sub-optimisation

Process A mix of presentation, exercises and discussion, focusing on examples to make the topic real
  • What is systems thinking?
  • Example - City Parking
  • Systems Thinking compared to traditional management
  • Historical perspective
  • 3 Steps to Simple Systems Thinking
  • Priorities for improvement
  • Example - Boiler Maintenance
  • Things that get in the way of Systems Thinking


Simple Systems Thinking Training Simple Systems Thinking by Dr Mike Bell

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